Telent has been awarded a new, three-year contract to deliver both specialist support and maintenance services to Northern Train Limited’s (NTL) station network.

The agreement will render Telent responsible for the maintenance of more than 12,000 critical Station Information and Security Systems (SISS) assets, including CCTV, Customer Information Screens (CIS), Public Address (PA) and Passenger Help Points (PHP).

Telent will be responsible for support and maintenance services at all of Northern’s 500+ stations

© GOV.UK

Overall, the scope of the services includes the provision of both reactive and planned maintenance, as well as ad-hoc CCTV footage retrieval and intruder alarm support.

Telent’s approach to maintenance is underpinned by its ISO 55001:2014-certified Asset Management System.

Mike Harten, Director of Transport Communications Systems and Services at Telent, said:

We’re incredibly proud to continue our long-standing relationship with Northern Trains Limited.

This contract, originally awarded in 2010, reflects the trust Northern Trains Limited places in our ability to deliver essential services that support their operational excellence and customer satisfaction.

Rob Ellams, Head of Property at Northern said:

Telent’s expertise and dedication have been vital in enhancing passenger communications and safety across our stations. We are confident that this partnership will continue to support our mission to ensure the continued provision of critical passenger rail services across the North of England.

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source= https://railway-news.com/telent-to-provide-support-maintenance-for-northern-station-network/