When streamlining multiple operation centres, an initial concern is often the loss of local knowledge. However, the Frequentis ICM solution ensures that this is not the case by centrally capturing such information, including emergency contact numbers for local contractors and emergency services. Based on the underlying responsibility model, staff have all information relevant for a specific location available and can record, manage and access incidents efficiently and safely from a mobile device, web portal or desktop client.
source= https://railway-news.com/frequentis-rail-emergency-management-solution-sydney-trains/