Deutsche Bahn Response to Suspected Coronavirus Cases
Should the authorities identify a suspected coronavirus case, the relevant part of the train will be sealed off and professionally cleaned and disinfected. The passengers will be informed by train staff to leave their contact details so that the authorities can get in touch with them should they need to.
Coronavirus cases in Germany and countries that share land borders with Germany: 655 confirmed cases of coronavirus in Italy, 49 in Germany, 41 in France, 8 in Switzerland, 5 in Austria, 1 in Belgium, 1 in Denmark, 1 in the Netherlands.
Passengers with tickets to the areas in Italy affected by the coronavirus will be compensated by DB ex gratia: customers who no longer wish to travel can get a complete refund. The same is true for passengers with DB long-distance tickets who are no longer travelling because the reason for their trip has been cancelled (e.g. the official cancellation of a trade fair, of a concert, a sporting event or similar). DB will also refund tickets in full should passengers have booked hotels (including in another country) that is under quarantine. Affected customers should contact DB’s sales and customer services offices.